Business Administration Apprentice

Location: Wellingborough

37.5 hours per week (9:30am to 6pm)

Benefits

• 29 days annual leave, including statutory bank holidays
• Additional birthday holiday
• Holiday Purchase Scheme (on completion of probation period)
• Employee Benefits Scheme, including confidential counselling an 24/7 GP
• Company events and functions
• Free food days
• Free parking
• Close to shops and amenities

Purpose

To provide professional office duties to the Line Manager and Operations Manager. The Apprentice is responsible for dealing with day-to-day office duties.

Role Profile

• General administration
• Welcoming Visitors/Liaising with clients
• To deal with stationary orders
• Sending out/responding to emails
• Update spreadsheets when necessary/Data Entry tasks
• Scheduling and setting up meeting rooms
• Preparing refreshments
• Ensure office and meeting rooms are kept presentable
• Complete deliveries/ pickups as directed
• To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner
• To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails
• Monitor personal and general inboxes and action emails within a timely manner
• Assist with any reporting requested for analysis and management of the department/region/client
• Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within Service Level Agreements
• To progress customer claims within the company's management system ensuring they are actioned within internally agreed Service Level Agreements
• Ensure daily tasks are managed within agreed Service Level Agreements
• Commitment to providing a first-class service to customers and repairers
• Any other duties that you may be asked to carry out by the Senior Management Team

Person Specification

You will have...

• GCSE Maths and English - Grade C or above
• Good knowledge of Microsoft Office
• Good communication skills