Total loss and stolen unrecovered vehicles, for many people, will be the most difficult claims experience they will ever face, and for insurers, the most challenging aspect to get right!
This negative process can leave policyholders feeling abandoned, disillusioned and unsure where to turn next to get them back on the road.
Therefore, it is vital that the next steps are clearly defined, and a process is in place to ensure the customer receives an immersive and sympathetic journey.
VVR provides a complete vehicle replacement solution that works exclusively with insurers and vehicle manufacturers to deliver an enhanced customer claims journey that drives client retention and customer satisfaction.