Vizion. The Customer Journey

Defining the customer journey

It's not enough to develop outstanding solutions, you need to be customer-centric: allowing customers to choose where, when, and how they interact with the repair journey.

By putting the customer in charge means empowering your IT solutions and repairers. They need the communication and collaboration tools to help them keep the customer informed and offer choice.

The challenge stems not only from the choice itself, but how to manage it, together with the particular requirements of individual repairs and customer needs.

By utilising Vizion systems such as TriagePlus the repairer and claims handler have full visibility to identify, consolidate, and integrate data required to meet business requirements and increased repair agility, providing the customer with an immersive and supportive solution to get the repair completed with the minimum of fuss.

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