Vizion. The Customer Journey
By putting the customer in charge means empowering your IT solutions and repairers. They need the communication and collaboration tools to help them keep the customer informed and offer choice.
The challenge stems not only from the choice itself, but how to manage it, together with the particular requirements of individual repairs and customer needs.
By utilising Vizion systems such as TriagePlus the repairer and claims handler have full visibility to identify, consolidate, and integrate data required to meet business requirements and increased repair agility, providing the customer with an immersive and supportive solution to get the repair completed with the minimum of fuss.
Organise your repair quickly and easily using our simple intuitive booking system. Choose your booking in date and your repairer from our nationwide network of approved repairers.
Review the progress of your repair at any time, 24/7, 365 days of the year. The hub's built in intelligence will only show you options relevant at each stage, allowing you to control your repair.
The Vizion lifetime guarantee is testament to our commitment to our customers, confidence and belief in our high levels of quality control and workmanship by our repairers, providing our customers with the peace of mind that they are going to remain happy with the service received from the Vizion network for as long as the vehicle is owned by the customer.