Vizion. The Customer Journey

Customer Centric Repair Booking

TriagePlus is our flagship customer solution for booking in repairs by invitation. Accessible 365 days a year, 24 hours a day, a customer can be in control of their own repair journey.

It's all about choice, choose booking-in date and a repairer under rules from a nationwide network of approved repairers.

Not only that, the connection with the customer can include details and photos of the damage for professional assessors, so the network can repair and get the customer back on the road as quickly and safely as possible.

Our customer facing solutions are all centred around the One Hub. The customers have their own dedicated hub to manage their repair from booking to warranty, and what's more, Cortex AI shows the relevant information dependant on the progression of the repair.

Enhancements in security and improved personalisation allow the customer to control their own password and sign in, providing personalisation throughout the journey.

Its all about making guided choices, being presented with the right repairer, under rules from our nationwide network of approved repairers. The choice for mobility, dates and how we communicate, done once.

Confirm personal details and vehicle location

Check pre registered details are correct and the location of the vehicle is correct, with the option to change based on personal preference

Indicate any accident damage and provide photo's

Identify vehicle damage with the option of sending photos and establish if the vehicle is safe to drive.

Select a convenient and preffered repair booking date

Intelligent availability based on lead time, current repair status, weekends or bank holidays.

Choose your preferred repairer

Based on algoryms and customer choices and circumstances the customer can choose from available approved repairers.

Green Earth Initiative

Vizion Green Earth Initiative

We know customers are looking for different solutions to mobility and with reduced need, utilisation, working from home and a move to healthier options for travel. We want to use these conditions to drive positive change and provide customer and repairer options.

As part of our initiatives we are offering a service where we provide the option to plant a tree for our customers instead of supplying a car, at participating collision centres and for integrated clients.

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