The hub is our way of ensuring the customer is kept up to date throughout the repair journey, with 'jargon-free' explanations of the current repair status. Also, dependent on the particular part of the journey, there may be additional options that you can choose regarding your repair. Your expected completion date is also visible, so you can organise time for delivery or collection.

From time to time, our repairers may offer additional options or services to enhance your repair and send photos to show the progression. Don't worry, we will email you of any options or charges.

Once complete the hub will prepare your lifetime guarantee and offer the option to rate the service via a very simple star based feedback form.