Apprentice Administrator -Claims Management



To provide professional office duties to the Line Manager and Operations Manager. The Apprentice is responsible for dealing with day to day office duties.


·General administration

·Welcoming Visitors/Liaising with clients

·To deal with stationary orders

·Sending out/responding to emails

·Update spreadsheets when necessary/Data Entry tasks

·Scheduling and setting up meeting rooms

·Preparing refreshments

·Ensure office and meeting rooms are kept presentable

·Complete deliveries/ pickups as directed

·To receive incoming calls and emails and act promptly, dealing with all enquiries or actions in a professional manner

·To ensure the accurate and detailed recording of all information utilising our management systems to provide comprehensive audit trails

·Monitor personal and general inboxes and action emails within a timely manner

·Assist with any reporting requested for analysis and management of the department/region/client

·Ensure accurate processing and deployment / reallocation of claim notifications to repairers via rules driven in house management system within Service Level Agreements

·To progress customer claims within the company's management system ensuring they are actioned within internally agreed Service Level Agreements

·Ensure daily tasks are managed within agreed Service Level Agreements

·Commitment to providing a first-class service to customers and repairers

·Any other duties that you may be asked to carry out by the Senior Management Team

Essential skills

  • GCSE Maths and English - Grade C or above
  • Good knowledge of Microsoft Office
  • Good communication skills

Please apply by following the below link (PLEASE DO NOT CLICK 'APPLY NOW' BELOW)

Apprentice Administrator – Claims Management Department - Find an apprenticeship (

Closing date for applications 5pm on 31st October 2021

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