Why is this password different to other platforms?
As part of the security in place each system has different password configuration, so if one is compromised its isolated.

Why do we need to have special characters in the password?
The password creation is based on industry standards and recommended protocols to reduce the possibility of key logging and hacking.

I can't log in, is there an issue with the site?
Unlikely as this isn't an updated area of the site and would mean no one can login. The site is monitored at all times and any errors are sent to our developers, however, if you do find something then please fill in a support ticket.

Why have I been removed?
To ensure the site isn't compromised if the user hasn't logged in within the last 6 months. Generally, this would mean that they had either left the company or no longer uses Cortex.

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