Live areas provide a view of the repair progression, issues and maps out interaction from your colleagues, Vizion and the customer.
All the various communications from claims, repairer etc. updated in real-time. This is only visible to Vizion, Claim Handlers and clients.
This captures key moments in the history of the repair; when the status has been updated, when an automated update email has been sent, and when the tracker has been used.
This shows dates and times for the repair journey, these are fed directly from your Bodyshop Management System.
Cortex provides the means to communicate with your customer and to engage with them on a digital level.
Find our more about the customer journey and the way you can help with the digital tools available.
All customers are given the option to leave feedback on the repair journey they had, learn how it works and what you need to do.