Because of this synchronisation, key information regarding the repair is visible in Cortex as well as additional services and options such as updating and WayPoint to further interact with the customer journey.
Whether you are updating, looking at feedback, or need to find old repairs for auditing, you will see the same information data set.
Areas that allow the repairer to interact with the customer using the repair data provided and progression to determine the best tools.
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Pages that provide live data feed on various elements of the repair and the customer. View live data elements.
Pages and controls that display useful information regarding the repair, vehicle and customer.
Cortex provides the means to communicate with your customer and to engage with them on a digital level.
Find our more about the customer journey and the way you can help with the digital tools available.
All customers are given the option to leave feedback on the repair journey they had, learn how it works and what you need to do.