But what is the role of repairers in this context?
Bodyshops need to use technologies that provide more agility and accessibility to the user, creating an experience that meets the needs of today's consumer. To succeed, you'll need to centre the customer, embrace digital upfront, have iterative designs and implementations, and unify your entire teams approach from reception to quality control. True transformation doesn't happen in silos. The impact of digital comes down to organisational improvement happening in tandem with customer journey and internal journey alignment.
For some repairers, this may mean dramatic measures like rethinking your entire customer strategy, or phasing out traditional lines of business to create better overall customer experiences.